Our policies.

Orders are hand-checked and packed at our Agra atelier before dispatch. Ready-made pieces typically ship within 2–4 business days; unstitched fabric orders may take slightly longer as they are cut to your requested length.

We currently ship across India via trusted courier partners. Delivery usually takes 4–8 business days depending on your location, and you'll receive tracking details on WhatsApp or by phone once your order leaves the atelier.

For bespoke and custom-stitched pieces, delivery timelines are shared individually at the time of order, based on the complexity of the work.

We want you to love what you order. If a ready-made piece doesn't fit or isn't quite right, we're happy to offer a size or style exchange within 7 days of delivery, provided the item is unused, unwashed and returned with its original tags and packaging.

To request an exchange, message us on WhatsApp with your order details and a photo of the item. Our team will guide you through the next steps, including pickup or drop-off.

Unstitched fabrics, bespoke and made-to-order pieces are not eligible for exchange, since they are cut or crafted specifically for your order.

As a made-to-order and small-batch atelier, we do not offer cash or online refunds on any order. All sales are final once dispatched.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos — we will replace or repair the piece at no extra cost.

We encourage you to reach out on WhatsApp before ordering if you have questions about fit, fabric or sizing, so we can help you choose right the first time.

These terms apply whenever you browse this website or place an order with VILIP by Lipika Chadda, Agra. By using the site or placing an order, you agree to them.

We take care to photograph and describe every piece accurately. Because our garments are hand-finished, small variations in colour, embroidery placement or fabric texture may occur between the photograph and the delivered piece — and colours can also render slightly differently across screens. This is a natural part of handcrafted work, not a defect.

All prices are listed in Indian Rupees (INR) and may be updated without prior notice; the price shown at the time your order is confirmed is the price you pay. Payments are processed securely through Razorpay — we never see or store your card, UPI or net-banking details. An order is confirmed only once payment is successfully verified.

For bespoke and made-to-measure pieces, garments are cut and stitched to the measurements you provide us. Please double-check measurements before confirming — we're always happy to guide you on how to take them, but we can't be responsible for fit issues that arise from measurements given to us incorrectly.

All photographs, designs, sketches and content on this site are the property of VILIP and Lipika Chadda and may not be copied, reproduced or reused without our written permission.

We aim to represent stock accurately, but on rare occasions an item may sell out before your order is confirmed; if that happens, we'll let you know and offer an alternative, exchange or resolution rather than charge you for something we can't deliver.

These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Agra, Uttar Pradesh. For any questions, message us on WhatsApp or call +91 75359 69969.

We collect only the information needed to process your order and stay in touch with you — your name, phone number, email, address and order details, along with any details you choose to share when contacting us or joining our mailing list.

Your information is used solely for order fulfilment, delivery updates, account access and customer support. We do not sell your personal information, and we only share it with the third parties genuinely needed to run the business: our courier partners (for delivery), Razorpay (to process payments) and Supabase (our secure database and sign-in provider).

Payment details are handled securely by Razorpay and are never stored on our systems. If you sign in to an account, your session is kept securely by our authentication provider.

To make browsing easier, this site uses your browser's local storage — not tracking cookies — to remember what's in your bag and wishlist between visits, and to keep you signed in. We do not currently use advertising or analytics cookies. If that changes in future, we'll ask for your consent first.

We keep your order and account information for as long as needed to fulfil your order, handle any after-sales questions and meet our legal and accounting obligations.

You can ask us to see, correct or delete the personal information we hold about you at any time — message us on WhatsApp or call +91 75359 69969 and we'll be happy to help.